Frequently Asked Questions
Where can I ship to?
Orders can be shipped to any address within Ontario, Canada.
How long will it take to ship out my order?
Your order will be shipped out within 24-48 hours. You will receive a Shipping Notification email with tracking information when your order has been shipped.
Can my order be shipped to a PO Box #
Yes, if you specify a PO Box # as your address, your order will be shipped by Canada Post.
What is your return policy?
If for any reason you are unhappy with your purchase, you are able the return the merchandise (in unused, new condition) for a credit within 30 days. Email us at info@conestogameatsswagstore.com for details on how to complete your return.
How do I redeem my gift card?
Gift cards are applied during the Payment section of checkout process. On the right side of the screen below your order summary, you will see a box that says "Gift card or discount code". Enter your unique gift card code there and then click the "Apply" button beside it.
Can you ship outside of Canada?
No orders will be permitted to ship outside of Ontario, Canada.
Is there a minimum quantity that must be ordered?
A minimum subtotal of $25.00 is required for all orders.
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How do I know if my order went through?
You will receive an automatic email Order Confirmation within moments of submitting your order. If you do not see it after a few minutes, you may want to check your junk folder. *It is always important to review Order Confirmations to ensure accuracy. Any changes must be requested within 24 hours by calling 519-623-5101 or emailing info@conestogameatsswagstore.com.
What if my order is urgent?
Please let us know if your order is urgent or is required for a specific date - we will do our best to accommodate it. Please contact us by emailing info@conestogameatsswagstore.com or submitting a request on the contact us form. Please include your Order # which is found on your Order Confirmation email. Extra charges may apply to rush orders.